Frequently Asked Questions
Rockrush provides free delivery for its entire products pan India.
Your estimated time of delivery depends on the location provided and the product you have purchased. All our products are ‘Made to Order’ and usually take 7-10 business days to get delivered to you safely. This also includes the time taken by us to curate the jewellery specifically to your requirements.
However some products may take longer to get delivered. You will find the estimated time stated against each product. Also, Sundays and other national holidays are not counted as business days.
We use services like Blue Dart, Sequel and Speed Post to deliver your product. Check your Pin-code to confirm whether we deliver to your location.
Yes, our process of delivery is absolutely safe. We take extra care to ensure your product’s safety by keeping it in a tamper proof package and insuring it till it is delivered.
Don’t forget to re-check your tamper proof bag at the time of delivery. If it is damaged, do not accept your package and request for a return shipment.
Sorry, currently we don’t deliver products internationally.
Yes you can, please contact our Customer Delight Team at 1800 2747 111. In case, your product has already been shipped, we will retrieve the product back and redirect the product to the new shipping address.
RETURNS AND EXCHANGE
If you are not satisfied with any of our products, you can return them back to us within 30 days, no questions asked. We promise a 100% refund whatever your reason for return.
However, engraved or customized jewellery and gold coins are not included in this policy. Please read our return policy for further details on the same.
As soon as we receive the product, your refund amount will be transacted back into your account or credited to your debit or credit card within 8-10 business days.
We provide free returns for all the products from Rockrush within 30 days of purchase all across India.
Contact our customer delight team at 1800-2747- 111 or drop an email at firstname.lastname@example.org.
The instant we receive your request we will dispatch a tamper proof bag for you to place your jewellery in. As soon as you contact us after this, we will provide a reverse pick-up for the order on your given location.
Yes, we provide Cash on delivery (CoD) for our products where you can pay for your order in cash to the courier person at the time it’s delivered.
You can check the availability of COD by entering your pin-code in the box provided against every product in the detail page.
If CoD is available on your selected pin-code, then you can purchase Diamond and Gold Jewellery, Solitaires and Gold Coins up to Rs. 50000 on CoD.
There is no extra charge for CoD for any of our products.