Please read this returns and exchange policy (Returns and Exchange Policy) governing any refunds, returns, exchanges or buyback of any Products or other items by Rockrush. By clicking on "I Agree" and by accessing / using the Website You agree to be bound by all the terms and conditions contained in this Returns and Exchange Policy. In the event of any conflict between the Returns and Exchange Policy and the Customer Interface Agreement, the terms and conditions of the Returns and Exchange Policy shall prevail and take precedence over the Customer Interface Agreement.
Save and except the capitalized terms used and defined at the relevant place in this Returns and Exchange Policy, capitalized terms shall have the following meaning in the context of this Returns and Exchange Policy:
A Product that is returned to Us within 30 days of the date of the Invoice will be eligible for either
You are eligible, up to a maximum of Rs. 1,00,000, to either
Type of Product | Applicable Refund |
---|---|
Diamond Jewellery | 100% of Invoice Value |
Gemstone Jewellery | 100% of Invoice Value |
Plain Gold/ Platinum Jewellery | 100% of Invoice Value |
You are eligible to receive either
Gold Coins are not eligible under the 30 Day Product Return Policy.
Delivery charges with respect to eligible 30 Day Products under the Product Return Policy are complimentary.
Under the Forever Exchange Policy of Rockrush, You can exchange or upgrade the jewellery or solitaire Products purchased by You, at any time, subject to the terms and conditions contained in this Returns and Exchange Policy.
You are eligible to exchange the Product purchased by You for another Product corresponding to the Current Product Value of the item being exchanged.
Type of Jewellery | Applicable Exchange Value |
Diamond Jewellery | 80% of Current Product Value |
Gemstone Jewellery | 70% of Current Product Value |
Studded Solitaire Mount | 80% of Current Product Value |
Plain Gold / Platinum Jewellery | Jewellery weight at prevailing gold/platinum rate |
You are eligible to receive a Product corresponding to 90% of the prevailing rate with respect to the diamond solitaire Product being exchanged by You.
You are eligible to receive a Product corresponding to the coin weight at the prevailing gold rate.
Shipping charges for items under the Exchange Policy are Rs. 500.
Under Our Forever Buyback Policy, You can sell Your diamond solitaires, gold coins, and plain gold jewellery to Us, at any time, subject to the terms and conditions contained in this Returns and Exchange Policy.
Type of Product | Applicable Buyback Value |
Studded Solitaire Mount | 80% of Current Product Value |
Plain Gold/ Platinum Jewellery | Jewellery weight at prevailing gold / platinum rate |
You can sell Your diamond solitaries to Us at 80% of the prevailing rate, subject to a maximum of Rs. 10,00,000.
You can sell gold coins to Us at a price based on the coin weight at the prevailing gold rate.
Shipping charges for items under the Buyback Policy are Rs. 500.